Michael Brown
Manager, Customer Success @Euna Solutions
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WORK HISTORY
Manager, Customer Success @Euna Solutions
Burlington, ON, CA
Oversee a team of 6 Customer Success Managers managing a $13M ARR portfolio across specialized verticals including not-for-profit, higher education, healthcare, and tribal governments. Drive exceptional customer experiences throughout the journey to ensure retention of multi-year SaaS subscriptions, proactively identifying needs and strengthening commitments. In addition to leading the team, manage my own $2M book of business. Notable clients include the City of Burlington, City of Hamilton, YMCA of Greater Toronto, and organizations across North America.
EDUCATION
Laurentian University/Université Laurentienne
Master of Computer Applications - MCA
Laurentian University/Université Laurentienne
Honors Bachelor
Scott Park Secondary
Highschool
SKILLS
ABOUT MICHAEL BROWN
I’m a customer-facing technical professional with 10+ years of experience across SaaS…
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