Michael Brown
Director of Training and Quality at Concentrix
- Role
- Director of Training & Quality - Talent Delivery Organization at Concentrix
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Michael Brown
EXECUTIVE PROFILEStrategic Learning & Development Executive with 20+ years of leadership experience across Retail and BPO industries. Proven leader overseeing 500+ training professionals across North America and global geography. Expert in operational strategy alignment, workforce planning, budget management, performance transformation, and large-scale training delivery. Recognized for building leadership pipelines, driving revenue impact through performance solutions, and partnering with executive stakeholders to deliver measurable business outcomes. Currently transitioning to supporting Innovation and Transformation for North America COMPETENCIESTraining Strategy & Execution ¶ Large-Scale Team Leadership (500+ Staff) ¶ Operational Performance Improvement ¶ Workforce & Resource Planning ¶ Budget & P&L Oversight ¶ Client & Executive Stakeholder Partnership ¶ Global Training Delivery ¶ Curriculum Implementation & Design ¶ Revenue Optimization Through Performance ¶ Quality Assurance & Transformation ¶ Cross-Functional Collaboration ¶ Excel Reporting & Performance Tracking
Experience
Director of Training & Quality - Talent Delivery Organization
Aug 2015 — Present · Anywhere, NA
Lead a large-scale North American training organization supporting new hire delivery across 50+ brick-and-mortar and virtual sites.Scope of Leadership:• 6 Senior Managers• 44 Training Managers• 500+ Training Professionals• 460–500 active staff under direct organizational oversightKey Contributions:• Direct staffing strategy, budgeting, and logistics for enterprise-wide training operations• Align training initiatives with production strategy and performance objectives• Partner with senior executives to implement scalable learning strategies• Collaborate cross-functionally with Workforce Management, Operations, and Program Leadership• Drive leadership development initiatives, building future senior leaders• Coordinate globally to implement best practices across geographies• Develop scheduling models for project-based training deployments• Utilize advanced Excel reporting for workforce tracking and performance
Education
The Art Institute of Houston
Associates of applied science, Computer Animation, and Visual communication
1995 — 1997
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