Michael Britsch

About Michael Britsch

I am a full-time Account Manager at Smart Financial. I specialize in technology for…

Experience

1. Outreach & Enrollment Advocate

   Pointcare

   Sep 2025 — Present · San Diego, CA, US

   Initial Outreach & Engagement-Craft personalized messaging to engage Medicaid MCOs, FQHCs, and enrollment advocacy organizations-Follow up professionally to secure discovery calls, understanding Medicaid unwinding timelines.Lead Qualification-Conduct discovery calls to assess Medicaid enrollment challenges, coverage gaps, and post-PHE procedural termination rates-Hand off qualified leads to AEs with context about Medicaid patient demographics.CRM & Reporting-Maintain detailed prospect records including Medicaid patient volume and coverage challenges-Report on outreach volume, meetings booked, and alignment with renewal cycles.Pre-Event Preparation-Identify healthcare conferences, FQHC summits, and community health forums-Prepare materials addressing Medicaid continuity of care and unwinding mitigation.On-Site Responsibilities-Engage CHC staff, Medicaid enrollment specialists, and patient navigators at events-Document interests in addressing coverage gaps and improving renewal processes.Post-Event Follow-Up-Enter healthcare contacts into CRM with context about Medicaid enrollment challenges-Schedule demos focused on coverage continuity with AEs experienced in healthcare reimbursement.

Education

• Arizona State University

  Business Communications

  2018 — 2022