Michael Boyd

About Michael Boyd

Over 30 years of experience with luxury hotels including the only \"5 Diamond\" hotel in…

Experience

1. Banquet Manager

   Grand Hyatt San Diego

   Jan 2005 — Present · San Diego, CA, US

   Achieved 93% Guest Satisfaction Survey results in 2011 & 2012 which was in the Top 1% of the Manchester Grand Hyatt hotel performance and Top Tier of large Hyatt Convention Hotels in North America.• Department Head of Banquet Foods and Beverage Department. • Responsible for management of banquet functions including staffing, set-up, service and flow ensuring controlled costs and maximizing departmental profit.• Provide support and guidance to banquet personnel to ensure a successful and effective operation resulting in a positive guest experience and positive company culture. • Oversees all food and beverage details for all functions, including linens, and table setups for up to guests. • Responsible for administrative tasks including the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions.• Offers creative solutions balancing the needs of the guest and the hotel.• Hire, manage, develop, coach, and evaluate departmental staff. Supervise, empower, lead, and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.• Manage 7 captains, 116 banquet servers, and 28 bartenders.

Education

• National University

  Bachelor of Business Administration (B.B.A.)

Skills

• Catering
• Resorts
• Food & Beverage
• Hospitality Industry
• Event Management
• Banquets
• Hospitality
• Hotels
• Event Planning