Michael Bothel

WORK HISTORY

EDUCATION

ABOUT MICHAEL BOTHEL

Leadership is having a compelling vision, a comprehensive plan, relentless implementation and talent people working together. I am a Senior Operations Leader with nearly twenty years of executive management experience. I demonstrate success leading large, distributed teams of employees engaged in high-quality customer service delivery. I am an expert in call center management with oversight for 30 physical sites and remote locations in the US and Canada. I have a proven record of success in team building, goal development, and performance management to align teams with organizational strategy. I drive continuous improvement efforts with high attention to detail, quality assurance programs, and creation of customer-to-employee feedback systems. I increased interpreter productivity login rate by implementing a weekly monitoring program for accountability. I am an executive team member and cross-functional leader who synchronizes business objectives across the organization to unlock new levels of performance. I added 500+ high-quality interpreters and reduced company overhead. I have a reputation as a servant leader who sets clear expectations, consistently engages with the team, and develops other servant leaders. I led companywide training seminars on project management, supervisory responsibilities/documentation/OneNote, and coaching and accountability. Technology: MS Office Suite, Monday.com, SharePoint, Google Suite Competencies: • Teambuilding • Leadership Training • Standard Operating Procedures • Product Development/Review • Continuous Improvement • Auditing Analysis Programs • Core Values and Mission Statements • Quality Assurance • Regulatory Compliance Requirements