Michael Bishop
Operations Manager @Capita Group
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WORK HISTORY
Operations Manager @Capita Group
York, GB
Working on a contract for the Department for Work and Pensions, managing six direct reports whose teams handle calls from existing and new DWP claimants. My main duties include:• Being responsible for ensuring key metrics are met and that DWP claimants receive the best possible support.• Acting as an escalation point for DWP officials regarding complaints made against Capita agents; ensuring they are fully investigated and satisfactorily resolved.
EDUCATION
Newcastle University
Bachelor’s Degree, Politics
SKILLS
ABOUT MICHAEL BISHOP
I am a highly driven and innovative Operations Director with experience of transforming multi-faceted businesses. I am currently seeking a National Account Management or Operations Director role and believe that my skills and experience are transferable to any industry. I have strong management advisory skills across a range of commercial and not for profit sectors, and have experience of delivering service development and growth within a number of market environments. I have also worked as a National Account Director managing a portfolio of multi-million-pound blue chip accounts. I am skilled in promoting organisational awareness, producing successful corporate development strategies and specialising in change management and associated service improvements. I possess particular strengths in driving operational growth with increased revenue turnover and margins.
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