Michael Biederer
Pro Bono Based Member of the Customer Advisory Board (Cab) @Highlight Service Observability Platform
Signup · Get unlimited contacts
WORK HISTORY
Pro Bono Based Member of the Customer Advisory Board (Cab) @Highlight Service Observability Platform
EDUCATION
DAG Technikum, Würzburg
State Certified Technician in Telecommunication, Telecommunications Technology/Technician
SKILLS
ABOUT MICHAEL BIEDERER
Customer passioned experienced Vice President Network Operations & Customer Care with a demonstrated history of working in the telecommunications industry and in leading teams.Manager with long-term responsibility for network operations and customer serviceWell experienced \'Interface\' between Customers, Technical Teams, Operation Teams and C-Levels. Successfully implemented 24/7/365 shift with very low sick leave rate and low fluctuation rate. Totaly loyal, very resilient and dedicated to the customer and company.Strong experience in implementing ERP tools (e.g. SAP) and acting as interdepartmental Key User. Great commitment for company and team.Extended international experience with customers and partners worldwide. Very much team oriented.Long experience in employee development and promotion to keep knowledge in the company.I like testing of new ideas and changes to validate their success and applicability (change affinity).I\'m acting with passion in the staff function of the complaint manager as an independent contact point for customers
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.