Michael Bernsen
Customer Support Director at Ontraport
- Role
- Director Customer Support at Ontraport
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
Experience
Director Customer Support
Mar 2022 — Present · Santa Barbara, CA, US
Direct a 20+ person customer and technical support organization, including management of support managers. Partner with the VP of Client Experience to implement SOPs, KPIs, and scalable processes that improved efficiency, CSAT, and response times. Built an international support team in the Philippines to expand coverage and scalability. Oversee hiring, training, coaching, and career development, while fostering a strong team culture and alignment across departments.
Skills
- Management
- Software as a Service (Saas)
- Marketing Automation
- Leadership
- Email Marketing
- Social Media Marketing
- Customer Retention
- Crm
- Customer Relationship Management (Crm)
- Marketing
- Saas
- Online Marketing
- Wordpress
- Software Implementation
- Technical Support
- Social Media
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