Michael Berkenpas

About Michael Berkenpas

Over the past ten years, I’ve led high-value negotiations and closed multi-million-dollar…

Experience

1. Commercial Executive

   Microsoft

   Jul 2015 — Present · Fargo, ND, US

   Demonstrate responsible decision making processes (including risk assessments) to develop custom licensing solutions, and to drive volume licensing growth• Discover opportunities by reviewing territory plans, and aligns account team priorities to Microsoft licensing solutions • Demonstrate an understanding of the fundamentals of the account planning process, and participates in the support of account teams.• Leverage a situational understanding of competitor strengths, weaknesses, and tactics to win market share in the business• Use effective communication techniques to gather information necessary to further his or her understanding of the customer’s/partner’s basic technology and service needs• Use independent discretion with customers/partners to effectively integrate new products and services with existing technologies and processes

Skills

• Customer Service
• Training
• Customer Satisfaction
• Customer Relationship Management (Crm)
• Saas
• Performance Management
• Crm
• Microsoft Licensing
• Service Delivery
• Microsoft Products
• Management
• Team Building
• Vendor Management
• Windows Azure
• Microsoft Word
• Team Leadership
• Solution Selling
• Transition Management
• Cloud Computing
• Outsourcing
• Microsoft Technologies
• Customer Experience
• Bpo
• Office 365
• Leadership
• Workforce Management
• Microsoft Office
• Sales
• Educational Technology
• Account Management
• Call Centers
• Software as a Service (Saas)