Michael Berger
Program Management Office Lead @Terry Fox Foundation
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WORK HISTORY
Program Management Office Lead @Terry Fox Foundation
Victoria, BC, CA
Leading the Project Management function at the Foundation with direct responsibility for several major projects including Website Redesign, Donation Platform Migration, Mobile App Implementation and Salesforce Reporting and Analytics.
EDUCATION
Queen's University
BA
York University - Schulich School of Business
MBA
Michael Hammer and Company
Master of Process Redesign
SKILLS
ABOUT MICHAEL BERGER
Dynamic and results-driven executive with Masters Degrees in Business Administration, Process Redesign and a PMP Certification with track record of developing award-winning solutions that improve customer experience, reduce churn and lower costs- Founder of Michael Berger Consulting Inc. focused on improving customer experience through Process Improvement, Business Intelligence, Project Delivery and Advisory Services- Led Reporting, Analytics and Business Intelligence strategy and execution as part of an enterprise transformation to Salesforce and SAP- Owner for digital online and mobile service channels - mybell and mybell mobile – which have become the largest channels of customer support- VP Lead on multiple enterprise Digital Self-Service, Process and System Transformation initiatives that positioned the company to lead the Wireless and Wireline telecommunications market in Canada.Specialties: Project Delivery, Process Redesign, Business Intelligence, Salesforce Reporting and Analytics, Customer Experience, Vendor Management, Call Centre Operations
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