Michael Benyo
Customer Service & Success Manager | Transforming CX with AI, Data & Tech | Proven Record in CSAT, Retention & Revenue Growth
- Role
- Customer Service Manager at Aeromotive Fuel Systems
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
About Michael Benyo
I am an award-winning leader with 15+ years of experience building and managing high-performing customer service and fraud prevention teams across telecom, media, retail, and e-commerce. My focus: turning customer challenges into opportunities to strengthen loyalty, reduce churn, and grow revenue.At Aeromotive, I built KPI systems that improved transparency and team accountability while implementing an AI IVR agent that reduced call volume by 12%. At Rally House, I launched a customer chat feature that lowered call volume by 18%, boosted CSAT by 28%, and contributed to a 33% YoY sales increase. Earlier at Sprint, I led a 15–20 person team investigating fraud, collaborating directly with law enforcement, and leveraging SQL for advanced analysis.I’m known for:Scaling service operations while improving satisfaction metricsCoaching teams to outperform in fast-paced, high-volume environmentsBlending customer service & fraud expertise to protect trust and brand reputationImplementing modern tools & AI to streamline workflows and improve CXI thrive at the intersection of people, process, and technology—building customer-first teams that deliver measurable results and long-term success.
Experience
Customer Service Manager
Apr 2023 — Present · Overland Park, KS, US
Manage a department of 12 Customer Service and Technical SupportRepresentatives for a global e-commerce company.Oversee technical and customer support operations, ensuring efficienthandling of all support issues.
Skills
- Television
- Photoshop
- Video Editing
- Editing
- Photography
- Video Production
- Videography
- Final Cut Pro
- Video
- Graphic Design
- Journalism
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.