Michael Battcock
Super-dad. Proud Workmate. Technical Account Manager @ Workday.
- Role
- Technical Account Manager at Workday
- Location
- Reading, MA, US
- LinkedIn followers
- 500 followers
About Michael Battcock
As a Workday Technical Account Manager, I\'m responsible for the satisfaction of our…
Experience
Technical Account Manager
Mar 2024 — Present · Boston, MA, US
Key partner to our customers, providing value and support throughout the customer journey. Understanding needs/ensuring a successful implementation.Establish and maintain relationships with customers to provide value and support throughout the customer journeyCommunicate technical information to customers in a clear and concise manner as well as troubleshooting customer issues and providing technical guidance.Monitoring customer feedback to identify areas of improvement and maximizing customer success.Tracking customer progress and providing ongoing support and guidanceMaintain current knowledge of Workday products and technologies. Remaining up-to-date on industry trends and new features
Education
Van Loan School at Endicott College
Bachelor's degree
2018 — 2019
Endicott College
MSIT
2019 — 2020
Southern New Hampshire University
Associate of Science (AS)
2015 — 2017
Skills
- Trend Micro Anti-Virus
- Acronis
- Dell Computers
- Healthcare
- Javascript
- Microsoft Office
- Windows 10
- Microsoft Access
- Active Directory Experience
- Sccm
- Office 365
- Technical Support
- Cisco Mds San Switches
- Microsoft Visio
- Dell Poweredge Servers
- Meditech
- Troubleshooting
- Lync
- Matlab
- Windows 7
- Skype
- Active Directory
- System Center Configuration Manager (Sccm)
- Vmware
- Microsoft Exchange
- Dell Switches
- Hp Products
- Information Technology
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