Michael Batcheldor

WORK HISTORY

ABOUT MICHAEL BATCHELDOR

I have progressively advanced through various roles within BT/EE, culminating in my current position as an experienced and well-rounded Operations Manager. In this role, I lead a team of managers and oversee approximately 100 FTEs in a high-performing, fast-paced sales and retention environment.Renowned for consistently delivering strong performance results, I place equal emphasis on achieving exceptional customer satisfaction. This is accomplished through a focus on team engagement, empowerment, and fostering a culture of excellence.As a passionate and driven leader, I pride myself on exemplifying company values and behaviours, inspiring those around me to reach their full potential. I am action-oriented, thrive under pressure, and lead from the front—qualities that have been instrumental in several key achievements.Key Achievements:Awarded Gold for “Medium Contact Centre of the Year” at the Awards (2019)Winner of “Best Overall Contact Centre” at BT Consumer Live (2019)Successfully completed the “Aspire” senior management development programme across BT, EE, and Plusnet.