Michael Barranco

About Michael Barranco

System Administrator Target-oriented technical professional with diverse…

Experience

1. System Administrator

   Ability Technologies

   Feb 2014 — Present

   Work with 100+ clients all over the country in IT Infrastructure Support. IT systems including hardware, software and operating systems; in both Windows and Mac environments. Assisted with migrating multiple clients to a cloud environment and will provide support to users working in the cloud. Will also educate companies on the benefits of using cloud services. Utilize Continuum, Ninja, LabTech, ConnectWise Manage, ConnectWise Control RMM portals to manage and connect to endpoints. Install, configure, troubleshoot, and maintain client hardware and software. Including, upgrading, and supporting software and hardware; maintaining desktop security utilizing RMM; monitoring and tuning of system resources when needed. Often will travel to clients/customers to troubleshoot issues, or to present my findings and proposals. In Microsoft Windows Server 2012R2 and newer used Active Directory to manage/create OU’s and domain user accounts. Manage security groups/permissions Used PowerShell scripts to connect to Exchange Online and manage exchange environments when needed Assisted with migrating clients from in-house exchange to hosted Office 365 exchange. Managed users and licenses in Office 365 Utilize/configure/manage Datto Backup, WAP devices and deployed at customer sites Excellent interpersonal/customer relationship skills. Managed phone support for customers who call in, which includes creating a ticket with ConnectWise Manage, troubleshooting the issue over the phone or by connecting remotely to the computer. Research and evaluate any issue at hand. Upon completion will document with specific detail of the steps taken to resolving the issues. Any issue that could not be resolved would be communicated with the team and/or escalate to the appropriate engineer Works with a team and exchanges pertinent information to our senior engineers and other system admins to complete any task/project. Have also trained other interns to complete specific processes

Skills

• Human Resources
• Contract Recruitment
• IT Hardware Support
• Help Desk Support
• Staff Augmentation
• Software Development
• Device Drivers
• Recruitments
• Remote Desktop
• Ic
• Testing
• Debugging
• Service Desk
• Embedded Software
• Applicant Tracking Systems
• Analog
• Permanent Placement
• Hardware
• Customer Service
• Taleo