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Michael Barker

Digital Executive and CX leader

Role
Vice President - Head of Communications, Media, Entertainment and Utility Operations at Sutherland
Location
Madison, MS, US
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

Experience

  1. Vice President - Head of Communications, Media, Entertainment and Utility Operations

    Sutherland

    Mar 2013 — Present · Madison, MS

    I deliver key insight into maintaining 51 projects in 21 contact centers across 7 countries comprised of 12K consultants. I own P&L accountability of over $300M within the growing communications, media and Entertainment space as well as Retail and Utilities. Maintain a Customer Net Promoter Score (NPS) of 84 with 100% client referenceability. Develop scalable solutions based on business and training requirements that resulted in cost-savings and efficiency gains. Incorporated digital service offerings to improve cost-to-serve, reduce repeat interactions, and deflect interactions.

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Michael Barker — Vice President - Head of Communications, Media, Entertainment and Utility Operations at Sutherland in Madison, MS, US | Unifers