Michael Bannister
Product Management Senior Manager Executive Director @Wells Fargo
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WORK HISTORY
Product Management Senior Manager Executive Director @Wells Fargo
Irving, TX, US
Lead the strategic direction & execution of back-office servicing platforms supporting Unsecured Lending. Partner cross-functionally with Technology, Operations, & Risk Governance to align stakeholder needs into a unified, prioritized roadmap executed by four dedicated tech teams- Architect & champion, the long-term vision for Unsecured Lending servicing applications, driving modernization & scalability- Enhance agent experience & reduce cost by reducing touchpoints, complexity & eliminating arbitrary uniqueness, aligning solutions with enterprise product strategy- Cultivate a high-performance culture through clear execution standards, accountability, & proactive barrier removal- Utilize data-driven insights to inform product strategy, validate hypotheses, & guide cross-functional decision-making- Establish and monitor success metrics to evaluate product performance, optimize prioritization, & maximize platform value- Drive alignment across business, technology, & operations to ensure delivery milestones & customer outcomes are met- Oversee resource allocation to ensure strategic objectives are achieved within the aligned business group.
EDUCATION
Tarrant County College
Associate's degree
Liberty University
Bachelor of Science (B.S.)
University of North Texas
Organizational Behavior & Human Resource Management
SKILLS
ABOUT MICHAEL BANNISTER
Dynamic and results-driven business leader with deep expertise in driving operational efficiency and process excellence across Contact Center and Back Office environments. Proven track record in leading large-scale operations in Collections, Recoveries, Fraud & Disputes, Small Business and Consumer Lending, and Underwriting within top 5 financial institutions.Recognized for building high-performing teams, developing talent, and delivering sustainable improvements through process engineering, agile delivery, and continuous improvement methodologies. Adept at translating business needs into actionable strategies and partnering with cross-functional teams—including technology, product, and risk—to bring innovative solutions to life.
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