Michael Baldwin
Guest Relations Research Coordinator at Oklahoma City Thunder
- Role
- Guest Relations Research Coordinator at Oklahoma City Thunder
- Location
- Oklahoma City, OK, US
- LinkedIn followers
- 500 followers
About Michael Baldwin
With a background in playing, coaching, and earning a sports management major, I bring a…
Experience
Guest Relations Research Coordinator
Jan 2025 — Present · Oklahoma City, OK, US
Manage and respond to fan survey feedback ensuring prompt and thoughtful communication. Provide support for fan advocate email inquiries and other guest feedback channels.Analyze and categorize qualitative feedback into monthly and annual trend reports to identify key areas for improvement.Lead our secret shopping program, coordinating logistics, scheduling, and reporting to enhance service quality. Take point on our 100% Guest Care recognition program to celebrate outstanding staff performance.Support game-day operations, including Fan Information Booth duties and Fan Assist live chat support.
Education
Mount Vernon High School
High School Diploma
2014 — 2018
Gonzaga University
Minor
2021 — 2023
Spokane Falls Community College
Associate of Arts - AA
2018 — 2021
Gonzaga University
Sports managment
2021 — 2023
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