Michael B. Ariyo

About Michael B. Ariyo

CAREER FOCUSExperienced technical support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution base procedures.I have over 10 years of experience in Customer Service, IT sales, IT Call Center Environments, Remote Support, technical writing, and as field Support Engineer, serving companies’ customers in IT and desktop-help-desk departments.Key Skills:Outstanding analytical, problem-solving, and troubleshooting ability.Superior communication (oral and written), customer service and interpersonal skills.Works independently and part of team. MS Office and Apple Mac proficiency.Strong organizational and administration skills.Ability to multi-task and prioritize effectively.Poised and patient when dealing with clients.

Experience

1. Tier Ii Technical Support Engineer

   Zoom

   Dec 2018 — Present

   Provide in-depth troubleshooting and support.•Able to handle multiple tickets, phone calls, and chats quickly switch priorities as needed.•Maintain a strong working relationship with customers, CSM’s, Solution Engineers, TAM’s, Engineers and developers.•Identify bugs, test, reproduce, report and work with the engineering team to assist with Jira tickets.

Education

• CompTIA Remote

  CompTIA Fundamentals Certification

  2018 — 2018

• Croydon College

  GNVQ Foundation Diploma in Business and Finance

  1994 — 1995

• University of East London

  BSc, Information Technology & Media Studies

  1998 — 2002

• Croydon College

  GNVQ Advance Diploma in Information Technology

  1996 — 1998

• Croydon College

  GNVQ Intermediate Diploma in Information Technology

  1995 — 1996

Skills

• Video Editing
• Copywriting
• Editing
• Camera Operation
• Film
• Video Production
• Film Production
• Os X
• Digital Video
• Camera
• Mac
• Television
• Camera Operating
• Avid Media Composer
• Sound Design
• Broadcast
• Hd Video
• Avid
• Final Cut Pro
• Post Production
• Photography