Michael Avrich

Area Director Managed Services Operations @Ricoh USA, Inc.

New York, NY, US

I oversee 7 managers and +500 staff across +100 locations while delivering these key results:» Devised forecasts, managed declining balances, reconciled P&L growing revenue exponentially» Groomed staff for extra duties, and positioned leaders to strengthen skills of team which led to collaborative and agile culture» Identified gaps and established service delivery standards which maximized program operations» Managed resources and succession planning, identified training and development needs, oversaw recognition and compensation management and rewarded top performers resulting in high-performing environment» Launched change management initiatives, and processes and procedures resulting in organizational excellence» Provided leadership, and introduced initiatives, programs and on-boarding support which optimized customer retention» Oversaw field resources and assignments, and hired and retained top talent which enhanced efficiency, and staff satisfaction and retention