Michael Ashall
Director - Solution Engineering Architects @BMC Software
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WORK HISTORY
Director - Solution Engineering Architects @BMC Software
Warrington, GB
Leading a global team of Architects helping to deliver customer success of BMC products, both on, SaaS and On-Premise containerised platforms.
SKILLS
ABOUT MICHAEL ASHALL
An IT professional who has worked with BMC products for over 20+ years which has given ability to understand the technical challenges of delivering complex IT business solutions based on real life situations, while ensuring clients achieved benefits from their investment. Member of BMC Design Review Board.Customer success is something I relish and able to demonstrate success of influencing and negotiating with key decision makers and stakeholders; harness knowledge of various frameworks and best practices to ensure the client obtains customer success.My role is very broad, dealing with technical product situations which is impacting customers success and being part of Sales team to work closely with the customer to ensure they are getting the value from the products is a key part of my role.I relish challenges and demonstrate in-depth analytical, architectural and strategic ability to facilitate operational and procedural planning having worked on many software projects throughout my career. Customer success is a pivotal part of my ethos, ensuring a customer obtains the value from the tools purchased is always my aim. I am trusted advisor in BMC seen as a go to person whatever the situation. Access to development environments for TrueSight, Helix Operations Management, AIOps products, validating and advising on how to improve customers experience and success of the BMC SaaS or On-Premise solutions.
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