Michael Ariante

About Michael Ariante

I am an experienced customer success manager with a passion for water conservation and data-driven operational decision making. With a well-established track record managing client adoption, training, & upselling, leading cross-functional teams, and supporting product innovation, I have a strong desire to apply my skills and experience with a cutting-edge technology that supports water resource sustainability.More than seven and a half years of experience working with a climate technology company and water & wastewater utilities has provided me with expansive knowledge in the following areas- Customer success management- Technology adoption, training, and support- Product development support- Sustainable practices in water managementI am passionate about bringing advanced technological solutions and driving digital transformation in sustianable water practices. With extensive experience in program management and project implementation, specializing in complex software deployments, I lead cross-functional teams to deliver innovative, data-driven solutions that optimize water & wasterwater utility operations and enhance water resource management. Technology solutions and digital software not only have the impact to reduce strain on aging water and wastewater systems, but can also help mitigate the impact of growing demand for drinking water while decreasing the associated risks of wastewater collection and conveyance.Committed to cutting-edge solutions to create smarter, efficient, and sustainable water management systems, I aim to make a lasting impact, believing that we can shape a future where water is used more efficiently, sustainably, and responsibly. I am dedicated to fostering innovation, empowering teams, and advancing initiatives that not only solve current challenges, but also anticipate and address future needs in water management, transforming how we manage (one of) the world’s most valuable resources.

Experience

1. Director of Software Delivery and Project Management, Client Success

   Idrica

   Jul 2024 — Present · San Diego, CA, US

   Oversee 7 project managers executing analytical software deployments, across 10 customer projects, generating $7M in annual revenue, with 90% client retention rate and 85% client satisfaction.Customize and lead upselling process through identification of customer pain points and demonstration of how advanced software applications can lead to data driven decision-making, resulting in upsell for 30% of existing customers.Advise and support sales and marketing teams as the technical digital and engineering lead during sales processes and marketing campaigns, increasing the number of large-scale clients in California from 2 to 5 in one year.Standardize practices as the voice of the customer (VOC), establish metrics for product development, and perform acceptance testing to ensure new features meet client expectations and drive continuous improvement.Train 20+ team members on standardized implementation processes and client training and support practices, reducing project delivery efforts and costs by 15%.

Education

• University of Maryland - A. James Clark School of Engineering

  Bachelor of Science in Engineering, Mechanical Engineering

  2014 — 2017

• Clemson University

  Mechanical Engineering

  2013 — 2014

Skills

• Microsoft Publisher
• Outlook
• Solidworks
• Microsoft Office
• Powerpoint
• Microsoft Excel
• Matlab
• Microsoft Project
• Visio
• Apple Software
• Microsoft Word
• Microsoft Expression