Michael Apelian

About Michael Apelian

MY VALUE PROPOSITIONI am an agile, accomplished and results-driven leader with a proven record of building new teams and services. I excel in customer success management, escalation resolution, working cross functionally and people management. I successfully cultivate relationships with customers, improve retention, resolve complex problems, strategize solutions, and create positive customer journeys. I am a people-focused leader that takes a servant leadership approach. Able to look at metrics, problems and processes from a wholistic perspective. “What we do today may not work tomorrow.” WHAT I AM KNOWN FORBuilding and structuring teams that are highly engaged Delivering high C-SAT results / Building Client referencesDeveloping team processes and trainingCross collaboration with an enterprise mindsetSeeing opportunities through metricsMy commitment to process improvement and putting people at the forefront of the decision-making process. Getting results and tackling challenging problems. Driving revenue growth and enhancing client retention. Motivating, training, and coaching employees in achieving their career and individual goals. Investing in the professional development of team members and setting others up for success. SIGNATURE STRENGTHS Team Building Career Building/Pathing Customer Support Management CX Management Customer Success Strategy Retention & Engagement Client Relationship Management Strategic Planning Problem Resolution People Management Process ImprovementBank Deposit OperationsBank Branch Management/Administration

Experience

1. Manager Tax Operations Customer Support

   Dayforce

   Mar 2025 — Present · CA, US

Skills

• Risk Management
• Loans
• Banking
• Small Business Lending
• Credit
• Commercial Banking
• Mortgage Lending
• Commercial Lending
• Retail Banking
• Loan Origination
• Management
• Consumer Lending
• Lines of Credit
• Portfolio Management
• Cash Management
• Branch Banking
• Credit Analysis
• Bank Secrecy Act