Michael Annantuonio

About Michael Annantuonio

I am a skilled IT analyst with extensive experience in healthcare IT. I specialize in identifying and resolving software issues, focusing on executing monthly meetings to review software issues and challenges between IT/IS, cardiology leadership, and GE account management. I have a track record of successfully implementing government-mandated ICD10 coding in CCE, identifying and resolving user system issues with IECG and C.C.E, and managing incidents using the HEAT ticketing system. I hold weekly conference calls with vendors and customers to report and resolve incidents. My expertise also includes training users on new software, enhancements, and workflows. My previous experience includes senior support analyst and clinical application specialist roles, where I was responsible for resolving system issues and training users on OM/EMR/PCM/PD. I have extensive experience in Meditech, Epic EHR, and HL7 interfacing software.

Experience

1. Senior Application Analyst

   Lifespan

   Mar 2015 — Present · Providence, RI, US

   EPIC Radiant Certification• EPIC Cupid Certification• Implementing and intergrading Epic\'s Cupid module replacing the current system GE Centricity Cardio Enterprise (CCE)• Successfully served as Project Manager for GE CCE. upgrade, coordinated meetings, changes, training, implementation, and support.• Successfully served as Project Manager for Phillips IECG upgrade, coordinated meetings, changes, training, implementation, and support.• Responsible for executing monthly meetings to review GE CCE software issues and challenges between IT/IS, cardiology leadership, and GE account management. • Lead analyst for GE CCE and Phillips IECG, Holter. • Successfully implemented government-mandated ICD10 coding in CCE.• Responsible for identifying and resolving user system issues with IECG and C.C.E.• Tasked with managing and acting on incidents using HEAT ticketing system that occur with my customer\'s hardware and/or software.• Hold weekly conference calls with vendors and customers to resolve and report incidents. • Created and executed training plans for users on new software, enhancements, and workflows.

Education

• Framingham State University

  Bachelor of Fine Arts (B.F.A.), Design and Visual Communications

  1998 — 2002

Skills

• Healthcare Information Technology
• Meditech
• Microsoft Office
• Customer Satisfaction
• Software Implementation
• Operations Management
• Contract Negotiation
• Hospitals
• Training
• Integration
• Strategic Planning
• Sales Management
• Healthcare Management
• Leadership
• Project Planning
• Team Leadership
• Informatics
• Patient Safety
• Hipaa
• Healthcare
• Team Building
• Sales
• Powerpoint
• Ehr
• Change Management
• Cpoe
• Program Management
• Microsoft Excel
• Hl7
• Budgets
• Management
• Troubleshooting
• Outlook
• Microsoft Word
• Customer Service
• Analysis
• Clinical Research
• Nursing
• Process Improvement
• System Administration