Michael Annancy

Event Management Specialist @Barclays

Canary Wharf, GB

Recognised as key resource for Group compliance remedial project, significantly increasing senior management awareness and leading the team to deliver compliance targets on schedule.• Received excellent feedback from customers on successfully remediating laptops, desktops and tablets and proactively dealing with escalations at very senior level.• Successfully setup training sessions to ensure that the team members who were not aligned to the CIGLS project had a good understanding of responsibilities required to perform the remediation of all devices in the Barclays estate.• Maintained engagement with reporting teams to understand how reporting of standard build would work and feel as the project progressed.• Continued engagement with the new standard security build work streams to obtain regular progress reports.• Provided support for the MS Windows 7 Pro and MS Office desktop refresh programme.• Problem management of complex incidents for on-site 1st line desktop support teams.• Cut User community log-in time by 90% through redesigning legacy log-in script environment.• Support all moves and changes within the Barclays environment between, Barclays Capital, Barclays Wealth and Barclays HQ, Canary Wharf.• Testing of changes and deployment of changes to solutions developed by technical architects.• Supporting the Windows 7 deployment using SCCM2012, first port of call for any issues related to the building of machines and any other SCCM deployment activity.• Installing new hardware, including desktops, laptops, monitors’ and docking stations, at specified locations.• Configuring VDI deployments.• Reconfiguring user profile and settings to newly deployed VDI’s.• Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.