Michael Angelo Alves
Operations Supervisor @Rossi Security
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WORK HISTORY
Operations Supervisor @Rossi Security
Led and scheduled teams across multiple sites, ensuring smooth daily operations and client satisfaction. Managed staff performance, resolved incidents, and acted as the main point of contact between clients and team members.Recruited, trained, and onboarded new offcers, ensuring alignment with company expectations for discretion, appearance, and professionalism• Oversaw access control systems, CCTV operation, and coordination with local law enforcement or emergency responders when necessary• Managed and scheduled 20+ security personnel across luxury residential, retail, and corporate locations to ensure full coverage and optimal team performance• Reduced security incident reports by 90% across high-risk luxury sites within 6 months by restructuring patrol schedules, implementing proactive threat assessments, and reinforcing site-specifc protocols.• Retained 100% of high-value client contracts under my supervision by maintaining impeccable service standards, handling all escalations personally, and building trusted relationships through ongoing communication and site audits.• Improved staff performance and attendance by 35% through the creation of a real-time scheduling system, clearer role accountability, and direct coaching, resulting in fewer coverage gaps and stronger client confidence.
EDUCATION
George Brown Polytechnic
Bachelor's degree, Film/Cinema/Video Studies
ABOUT MICHAEL ANGELO ALVES
Fitness professional with 5 years’ experience leading teams, now transitioned into B2B financial consultancy.
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