Michael Andrews
Tier Ii Technical Support @Arcx Inc
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WORK HISTORY
Tier Ii Technical Support @Arcx Inc
Markham, ON, CA
Provide advanced technical support for ArcX’s embedded and IoT systems- Troubleshoot issues involving PLCs, Linux, and JavaScript-based applications- Reproduce and resolve complex bugs through log analysis and workflow replication- Act as a liaison between customers and internal engineering teams- Maintain ownership of escalated tickets and ensure clear, timely communication- Contribute to documentation, process improvements, and knowledge sharing
EDUCATION
Conestoga College
Mechanical Engineering, Robotics & Automation
ABOUT MICHAEL ANDREWS
Industry 4.0, error-proofing, data acquisition and analytics; Robotics & controls systems programming, automation design and troubleshooting.Graduated Mechanical Engineering - Robotics & Automation with Distinction.
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