Michael Amendola

About Michael Amendola

Experienced Service Manager with a 49+year history of working in the Managed Apparel…

Experience

1. Service Manager

   Vestis Corporation

   Oct 2023 — Present · Buffalo, NY, US

   Responsibilities: • -Overall Market Center (MC) Service results, including but not limited to, Customer Retention, Growth, Loss and Ruin, Piece Budget, Safety, Employee Retention, Accounts Receivable (AR) Collection, Renewals, Vestis Direct Sales, Customer Satisfaction, Route Sales and Credits • -Effectively evaluate, coach and develop Service personnel, included but not limited to: Territory Managers and Route Personnel • -Analyze reports and initiate proper corrective actions for unacceptable trends • -Create a pervasive sales culture that fosters team selling via Together In Growth (TIG) and Shared Lead programs • -Collaborate and coordinate TIG opportunity and TIG days between Sales Manager, Account Executives, Territory Manager (TM) and Route Service Reps.

Education

• The TRSA Executive Management Institute (EMI)

  Graduate

• Gannon University

  4 Year Program

  1977 — 1981

Skills

• Business Planning
• Operations Management
• Sales Operations
• Customer Retention
• Customer Service
• Powerpoint
• Microsoft Excel
• Quality Control
• P&L
• Forecasting
• Cold Calling
• Business Process Improvement
• Data Analysis
• Crisis Management
• Business Intelligence
• Inventory Management
• Key Account Development
• Account Management
• Marketing Strategy
• Business Development
• Strategic Planning
• Microsoft Word
• Team Leadership
• Business Strategy
• Troubleshooting
• Negotiation
• Networking
• Management
• Team Building
• Training
• Customer Satisfaction
• Direct Sales
• New Business Development
• Leadership
• Purchasing
• Critical Thinking
• Microsoft Office
• Sales
• Process Improvement
• Product Development