Michael Aldridge
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- Role
- IT Client Support Specialist at United States Postal Service
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
IT Client Support Specialist
May 2012 — Present
Install software, modify and repair hardware and resolve technical issues as well as provide initial troubleshooting of problems including root cause analysis for desktop, laptop and printers (local/network)Process incidents/requests in a high pressure, time sensitive environment via phone or email. Active Directory – Grant users access to the Group policies in accordance to company\'s security guidelines.Work with customer on applications management, routing technologies, server hardware and operating systems, database management, and remote VPN management as an effective support and troubleshooting Tier 2 agent. Oversee projects and provide guidance and direction to junior IT Client Support Specialist.
Education
Dominican College of Blauvelt
Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences, General
2004 — 2007
Dominican University New York
Bachelor of Science (BS), CIS
2005 — 2007
Skills
- Computer Hardware
- Microsoft Office
- Software Installation
- System Administration
- Active Directory
- Windows Server
- Security
- Microsoft Exchange
- Computer Security
- Program Management
- Disaster Recovery
- Software Documentation
- Dhcp
- Operating Systems
- Network Security
- Project Management
- Network Administration
- Virtual Private Network (Vpn)
- Servers
- Technical Support
- Troubleshooting
- Vpn
- Leadership
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