Michael Adams
Operations Manager @Helen of Troy
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WORK HISTORY
Operations Manager @Helen of Troy
Arlington, TN, US
Operations ManagerHelen of Troy LimitedSouthaven, Mississippi, United States / Arlington, Tennessee2021 – PresentLead large-scale B2B and B2C distribution operations within a 2M+ sq. ft. omni-channel fulfillment facility, supporting a global consumer products organization. Responsible for operational strategy, workforce leadership, and cross-functional execution to drive productivity, service performance, and cost efficiency.Key Contributions• Provide strategic and operational leadership across high-volume distribution operations supporting multiple fulfillment channels.• Partner with senior leadership on budgeting, labor forecasting, capacity planning, and operational strategy.• Led User Acceptance Testing (UAT) and operational readiness for a major new facility start-up, ensuring successful go-live execution.• Serve as Subject Matter Expert (SME) for WMS and WCS systems, collaborating with IT and engineering on system configuration and optimization.• Establish and monitor KPIs for productivity, service levels, inventory accuracy, and cost performance.• Drive cross-functional collaboration between operations, IT, engineering, transportation, and finance to resolve system and process gaps.• Lead change management initiatives related to system implementations, operational redesign, and workforce transitions.• Develop and mentor operations leaders, strengthening leadership capability and succession planning.Previous Roles at Helen of TroyOperations Manager – Reprocessing & Compliance• Directed EPA-regulated inventory reprocessing operations across multiple shifts.• Led 150+ associates while maintaining strict safety, quality, and compliance standards.• Partnered with engineering and quality teams to design compliant, efficient workflows.• Delivered projects ahead of schedule and under budget while optimizing labor and throughput.
EDUCATION
The University of Alabama
Bachelor of Arts (B.A.), Criminal Justice
SKILLS
ABOUT MICHAEL ADAMS
Operations leader with a proven track record of driving large-scale distribution, fulfillment, and operational performance in complex supply chain environments. Currently leading operations within a 2M+ sq. ft. omni-channel distribution network at Helen of Troy Limited, supporting both B2B and B2C fulfillment for a global consumer products organization. My experience spans P&L leadership, facility start-ups, enterprise system implementation, and workforce development, with a focus on aligning people, process, and technology to deliver measurable operational results. Throughout my career I have successfully led: • Large-scale distribution and fulfillment operations • WMS / WCS system implementations and operational readiness • Facility start-ups and operational transformations • Cross-functional initiatives with IT, engineering, finance, and transportation • Leadership development for high-performing operations teams I am particularly passionate about developing leaders and building teams that deliver sustainable improvements in productivity, safety, service levels, and cost performance. Core Expertise Distribution & Fulfillment Operations Supply Chain Leadership P&L Ownership WMS / WCS Implementation Operational Strategy & Execution Process Improvement Labor Strategy & Workforce Optimization Change Management I welcome opportunities to connect with leaders across operations, supply chain, logistics, and distribution.
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