Michael Swanson
Sr. Customer Solutions Manager at Amazon Robotics | Autonomous Robotics Fulfillment | Product Success | Continuous Improvement
- Role
- Sr Customer Solutions Manager at Amazon Fulfillment Technologies & Robotics
- Location
- Morgantown, WV, US
- LinkedIn followers
- 500 followers
About Michael Swanson
Industrial Engineer | Robotics Technology | Product Success As a Sr. Customer…
Experience
Sr Customer Solutions Manager
Amazon Fulfillment Technologies & Robotics
Nov 2023 — Present
Develop and implement mechanisms and processes to enable team to scale with a growing Amazon Robotics (AR) network, build subject matter expertise, and innovate to address the needs of operations and AR customers-Improve effectiveness of safe and effective AR processes within the North East/Midwest region for operational processes and AR products- Identify and address trending operational performance issues and improvement opportunities, and implement solutions in fulfillment network- Facilitate network-wide rollouts of new robotic technologies and tools, and supporting operations’ launch of new robotic systems and continuous improvement initiatives- Identify requirements and capturing “voice of the customer” product/service feedback to influence product design and development priorities- Coordinate robotics performance improvement projects through hardware and software teams utilizing Jira and Amazon project/program management software- Deploy new products and features for robotic fulfillment sites and fleet management tools.
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