Michael Hernandez
Customer Service, ITIL, CSM | IT Outsource Teams, Application Prod Support Lead IT Finance, Reinsurance. [email protected]
- Role
- Guest Service Representative at Advocate Aurora Health
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Michael Hernandez
M•••••••@gmail.com - What sets me apart is simply that I care about the teams I am working with while being fully committed to the business. I want the right thing done for those needing support services. In IT the goal is high application availability, high quality, stability and responsiveness to the customers, business and stakeholders, with low total turnaround time for issues and requests. In industry this is meeting the true need from the heart with hands. I am result-driven and focused on supporting superior execution, keeping stakeholders needs the priority.For 6+ years I served as an Application Maintenance Lead. I had the privelege of helping on and offshore managed service partner (MSP) support team members stay centered on company goals and SLAs for 50-100 applications in finance, corporate, reinsurance, data warehouse and analytics, also coordinating issues with infrastructure.
Experience
Guest Service Representative
Apr 2020 — Present · Downers Grove, IL, US
Direct patients, visitors and vendors to procedure locations, patients rooms and on-campus locations. Welcome and gatekeep. Train new team members. Developed and actively maintain Guest Services SharePoint site.
Education
Microtrain
MCSA Candidate
2018 — 2018
Northern Illinois University
Bachelor of Science, Computer Science
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