Chris Miceli
Manager, Smb Sales @Zocdoc
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WORK HISTORY
Manager, Smb Sales @Zocdoc
New York, NY, US
Manage operational workflows across 400+ active accounts, ensuring accuracy in reporting, data integrity, and adherence to internal processes• Design and maintain structured reporting systems to improve visibility, consistency, and auditability of team performance data• Monitor performance data to identify inconsistencies, inefficiencies, and potential risk areas, implementing corrective actions to improve process reliability• Partner cross-functionally to standardize procedures and strengthen operational controls across teams
EDUCATION
St. Joseph's University New York
Bachelor of Science, Economics
St. Joseph's University New York
Bachelor's Degree, Economics
National FIRE
Certified National Firefighter
ABOUT CHRIS MICELI
Army veteran with 6 years of experience operating in high-stakes environments, developing a disciplined approach to risk awareness, accountability, and procedural execution. Currently leading teams in a fast-paced, data-driven environment, with a focus on building structured workflows, improving reporting accuracy, and strengthening operational consistency across teams. Experienced in analyzing performance data, identifying inefficiencies, and implementing process improvements that enhance visibility, accountability, and execution. Particularly interested in work involving process improvement, operational controls, and data-driven decision-making within complex organizations.
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