Micall Searles
Content Designer - Technical Writer | UX Writing, Technical Writing | Communications ➞ Turning Complex Systems into Clear, Actionable Self-Service Guidance that Empowers Users and Reduces Strain on Teams
- Role
- Technical Writer at Submittable
- Location
- Missoula, MT, US
- LinkedIn followers
- 500 followers
About Micall Searles
I design human-centered documentation and learning resources that turn complex systems into clear, self-service experiences I specialize in creating scalable, user-centered documentation and knowledge resources that make complex systems easy to use. With over a decade of experience in education, content strategy, and learning design, I translate technical and process-heavy information into clear, accessible guidance that supports self-service and operational efficiency.My background in counseling and coaching informs my approach to technical communication. I prioritize empathy, clarity, and a strong focus on user needs. I’m known for identifying gaps in documentation and proactively filling them, whether that’s clarifying workflows, improving usability, or standardizing content for scale.Through close collaboration with different teams and data-informed decisions, I build content that aligns product, learning, and business goals, helping organizations reduce friction while empowering users. & Create clear, structured documentation, guides, and multimedia resources informed by user research and feedback- & : Design documentation systems that support large audiences and reduce reliance on direct support. Build and maintain content structures, processes, and standards that enable efficient knowledge sharing. & : Develop and facilitate learning experiences that support product adoption and process understanding: Partner with product, operations, and stakeholders to ensure content aligns with system behavior and business objectives. Technical Writing | Content Design | UX Writing | Knowledge Base Design | Learning Experience Design | Digital Enablement | Change Management | User Engagement
Experience
Technical Writer
Nov 2025 — Present
Education
International Traveling Classroom Abroad (Europe)
Psychology, Journalism, History
2011
University of Wisconsin-River Falls
Bachelor of Science - BS, Psychology
2013
University of Montana
Master of Arts - MA, Counselor Education
2019
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