Micah Mallach
National Account Manager @ uShip Logistics LLC | Driving Growth with Customer Success
- Role
- National Account Manager at Uship Logistics Llc
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Micah Mallach
Hey there — I’m Micah! I’m based in Seattle and passionate about building products that…
Experience
National Account Manager
Nov 2023 — Present · Austin, TX, US
Own and manage a portfolio of 20+ enterprise accounts, driving revenue retention and identifying upsell opportunities worth $1M+- Spearhead strategic account planning to align customer goals with uShip’s suite of logistics solutions, achieving a 15% increase in account growth YoY- Develop and implement strategies that increased customer retention by 15% YoY- Collaborate with internal stakeholders, including technical teams, to address complex customer needs and enhance product adoption, boosting adoption rates by 20%- Maintain detailed sales forecasts and provide insights to leadership on renewal and expansion metrics- Delivered technical product demonstrations and proposals to IT teams, highlighting integration benefits and ROI.
Education
Texas A&M University-Corpus Christi
3.1 GPA
2012 — 2015
Texas State University
Bachelor's degree
2016 — 2018
Austin Community College
3.5 GPA
2015 — 2016
Skills
- Teamwork
- Time Management
- Microsoft Word
- Communication
- Leadership
- Superb Customer Service Skills
- Goal Oriented
- Customer Service
- Excellent Work Ethic
- Training
- Powerpoint
- Microsoft Excel
- Microsoft Office
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