Micah Males

Lead Technician @Cure Md

Baltimore, MD, US

Managed Private School Division• Managed Microsoft Server 2012 Network for private MS/HS, Microsoft Exchange, Active Directory, Microsoft Office 365 Administration, 5 computer labs at 2 campuses, Assisted use of PowerSchool DB for records keeping, Smoothwall Content Filtering based on AD profiles, wireless projectors, tablets• Headed 4-person team tasked with setting up new networked computer lab for small private college per specifications (Windows 7 Pro, Lan School, Microsoft Office 2010, Adobe CS6)• Supported ES office & student IT needs (Sonicwall firewall & content management, cabling & Trendnet WIFI, backups, networked printers, Google Apps for e-mail & document storage)Lead Tech @ Medical Practices Division• Provided support for numerous clinics (Chiropractors, Dentists, Massage Therapy, Homeopathic) • Setup networks, ran cabling, centralized server-based data storage, HIPPA Risk Assessment, Served as liaison with numerous tech support companies for diff specialties, Setup Remote Desktop access to servers for clients with multiple users in multiple locations, converted to e-Fax, Certified PCI compliance)Independent Break \\ Fix Tech on Small Business Division • Provided high-quality & knowledgeable PC support for small business & home clients • Serviced many non-profit organizations resolving their common issues with Quickbooks, ACT, shared calendars, remote access, etc. • Advised clients in the process of purchase selection, prepping PC & data transfer• Advised clients with their backup / disaster recovery needs (RAID, Carbonite, DropBox, external USB)Junior Tech on Home User Division Team• Troubleshot system failures & upgraded hardware (power supplies, RAM, add-on cards) • Setup many wireless networks with requested parental controls (filtering). • Skillfully removed viruses, malware & OS corruption • Mentored clients 1-on-1 in best practices of Microsoft Office, Internet Research & assorted tools