Micah Hart
Director of Operations
- Role
- Director of Operations Tolling at TTEC
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Micah Hart
I build and run successful operations organizations. I have built several large and small company contact centers. They range from internal, and outsourced, focused on customer service, sales, and technical support. Each present different challenges for success and growth.
Experience
Director of Operations Tolling
Jan 2022 — Present · Austin, TX, US
Mar 2025 - PresentTolling Subject Matter Expert managing the operational transition of systems within the New York Customer Service Center Customer Contact Center program. Provide strategic guidance and operational oversight to ensure a seamless and efficient implementation process. Contribute to innovative tolling projects and drive operational excellence across critical transportation authorities in the region.Jan 2022 - Feb 2025Oversight for Operational Customer support over New York, Manhattan, New Jersey, and Austin Metro tolling divisions including E-ZPass, TxTag, and Toll by Mail. Currently over 1,200 combined full time employees.• Multiple lines of business including Customer Service: Walk in, Phone, Chat, and Email• Back-office lines of business including Mail Room, Vehicle Tag Image Review, DMV, and Violation Enforcement• Currently building efficiencies into the various departments to enhance KPI’s and increase Customer Experience• Work closely with other departments including Work Force Management, Recruiting, Training, Quality Assurance, and Finance
Education
University of Alabama at Birmingham
BS, Accounting
The Aji Network
Business Professional's Course, Business
2013 — 2014
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