Micah Clack
- Role
- Customer Experience Contact Center Manager at Consumers Energy
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Micah Clack
I’m a strategic communications and operations leader with over 20 years of experience…
Experience
Customer Experience Contact Center Manager
May 2015 — Present
Oversee the operations of our World Class Contact Center. Improve employee culture to achieve first quartile employee engagement. Utilize Lean Methodology (Ce Way) to eliminate waste and improve our processes and drive service excellence with a focus on achieving continuous improvement. Manage 2 Location, 10 teams and 120 customer service representatives.
Skills
- Training
- Employees
- Team Building
- Microsoft Word
- Powerpoint
- Customer Service
- Project Planning
- Call Centers
- Microsoft Excel
- Cross-Functional Team Leadership
- Outlook
- Sap
- Team Leadership
- Microsoft Office
- Account Management
- Public Speaking
- Leadership
- Project Management
- Social Media
- Change Management
- Call Center
- Troubleshooting
- Sales
- Coaching
- Strategic Planning
- Process Improvement
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