Micah Downs
Technologist and Gig-Economist with Amerit Fleet Solutions & Others
- Role
- Help Desk Analyst Ii at Amerit Fleet Solutions
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Micah Downs
As a Help Desk Analyst II at Amerit Fleet Solutions, I provide high-quality technical support to clients, diagnosing and resolving IT issues promptly and efficiently to minimize downtime. I have over 10 years of IT experience, including physical technology repair, software distribution, and network configuration. I also hold a Bachelor\'s Degree in Computer Science and multiple certifications in Five9 Contact Center and American Red Cross Adult CPR/AED. I collaborate with cross-functional teams, including network administrators and software developers, to address complex technical challenges and optimize fleet management systems. I also conduct in-depth troubleshooting and problem analysis, ensuring swift issue resolution and minimal disruption to client operations. Additionally, I work as an Information Technology Contractor through WorkMarket, an ADP company, where I manage the IT asset lifecycle, from procurement to disposal, ensuring accurate records and compliance with policies. I am passionate about bringing back the human element to a sometimes cold IT world, and creating more creative solutions to the most analytical problems. I am always eager to learn new skills and take on new challenges in the IT and gig economy sectors.
Experience
Help Desk Analyst Ii
Oct 2023 — Present · Charlotte, NC, US
Provided high-quality technical support to clients, diagnosing and resolving IT issues promptly and efficiently to minimize downtime.Collaborated with cross-functional teams, including network administrators and software developers, to address complex technical challenges and optimize fleet management systems.Conducted in-depth troubleshooting and problem analysis, ensuring swift issue resolution and minimal disruption to client operations.Proactively monitored and maintained IT systems, ensuring high availability and reliability for clients\' fleet management software and hardware.Assisted clients in onboarding and training, ensuring they had the knowledge and resources needed to utilize the Amerit Fleet Solutions platform effectively.Maintained accurate documentation of support activities, including issues encountered, resolutions applied, and best practices developed.Participated in the testing and implementation of new IT solutions, contributing to process improvement and technology enhancement.Delivered outstanding customer service, built strong client relationships, and adapted solutions to address specific client needs.
Education
Johnson Magnet School
High School, Engineering
2009 — 2013
Valdosta State University
Bachelor’s Degree, Computer Science
2013 — 2017
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