Micah Wells
Senior Manager Customer Success @CDK Global
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WORK HISTORY
Senior Manager Customer Success @CDK Global
TX, US
EDUCATION
Kennedale High School
Diploma
SKILLS
ABOUT MICAH WELLS
Customer Success leader with over two decades of experience in the automotive and SaaS industries, currently responsible for the South Region and a portfolio generating $26M in recurring revenue. I lead a team of 26 Customer Success professionals focused on retention, adoption, and measurable business outcomes for enterprise customers.My leadership philosophy centers on building scalable success programs that drive value realization while developing people into confident, accountable leaders. I specialize in operationalizing Customer Success through structured engagement models, risk mitigation frameworks, and cross-functional alignment with Sales, Product, and Support.I develop teams around the L.A.E.R. customer lifecycle framework — Land, Adopt, Expand, Renew — ensuring every customer interaction is tied to measurable value realization and long-term partnership growth.I am passionate about transforming Customer Success from a support function into a revenue-protecting and revenue-expanding business discipline — where customer outcomes, employee growth, and company performance all move together.
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