Micah van Wagoner
Ccaas Project Engineer @Navixus (Formerly Eventus Solutions Group)
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WORK HISTORY
Ccaas Project Engineer @Navixus (Formerly Eventus Solutions Group)
Salt Lake City, UT, US
Manage relationship with Partners providing implementation projects, create projects quotes, assign engineering staff and ensure billing is finalized at the end of the project- Work directly with the client to identify contact center implementation requirements, develop call flows using Visio and Lucidchart, manage project plan to ensure accurate timelines and budgets are met- Develop contact center using NICE CXone- Certified in NICE CXone, Workforce Management, Quality Management, and Interaction Analytics- Managed, assisted, and implemented more than 120 client contact center platforms in 2 years resulting in more than $3.5 million in revenue.
EDUCATION
Salt Lake Community College
Associate of Arts and Sciences (A.A.S.), General Education
Norwich University
Master's degree, International Relations and International Security Studies
University of Utah
Bachelor of Communications, Conflict Management
SKILLS
ABOUT MICAH VAN WAGONER
Professional leader with more than 15 years combined experience as an Army…
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