Micah Phelps

About Micah Phelps

As a Multi-Site Operations Manager, I oversee and optimize performance across multiple retail locations, delivering consistent results in the fast-paced general merchandise sector. I lead cross-functional teams, streamline workflows, and implement process improvements that drive productivity, reduce costs, and exceed production targets.With a proven history of developing high-performing teams, I bring a leadership style that blends hands-on problem-solving with strategic planning. My focus is always on operational efficiency, customer satisfaction, and sustainable growth.Key strengths include:• Multi-site operational leadership• Process optimization & workflow improvement• Team training, coaching & performance management• KPI analysis & data-driven decision making• Budget management & cost controlI thrive in challenging environments where I can deliver measurable results and create a culture of accountability, collaboration, and continuous improvement.

Experience

1. Multi Site Operations Manager

   DoorDash

   Jun 2025 — Present · Dallas, TX, US

   Oversee daily operations for 5 retail locations, ensuring consistent execution of operational standards and company objectives. • Manage and develop 50+ employees across multiple sites, fostering a culture of engagement, accountability, and performance excellence. • Analyze KPIs, implement process improvements, and align strategies with corporate goals to boost productivity and profitability. • Coordinate cross-departmental initiatives, ensuring seamless communication between store teams, supply chain, and corporate leadership.

Education

• Bedford Bible Church School

  High School Diploma

  2010 — 2014

• Collin College

  Associate's degree

  2014 — 2017