Micah Kilton

About Micah Kilton

I am a successful business professional. I am passionate about new challenges. I proudly admit that I am a computer nerd. A very cool analytical computer nerd. I love - the ability to do a deep analytical dig to find out how I can improve processes, speed up workflow, and reduce inefficiencies - all to improve the business\'s bottom line. I utilize my downtime learning, learning, learning - invaluable transferable practical knowledge - and combined with my experiences, I want to assist business teams by gathering prerequisites, evaluating processes and recommending solutions to meet their targeted objectives. My skills lie in my ability to straddle between technology and business - to bridge the gap to improve efficiencies by deploying lean principles and data analytics to investigate and find solutions. Combining that with strong communication skills and the ability to translate complex technology into feasible business solutions while collaborating with various levels and executive decision-makers makes me a valuable analytical nerd. I am also very proficient at risk management strategies and optimization.I invite you to review my history below and contact me to set up a conversation about how I can add value to your business. I am looking forward to passing on my expertise to help another successful company grow.

Experience

1. Customer Change Specialist Ii

   Unum

   Jan 2022 — Present · Portland, ME, US

   Responsible for making accurate coverage, administrative and billing changes from initial request to contract/billing delivery, within multiple legacy systems.•Analyze requests for changes to ensure understanding of change requested, steps to achieve, and downstream impacts of intended change. Research and respond with timely, complete, and accurate information.•Ability to work and collaborate effectively with external customers, field and home office partners (i.e, Field Service, Underwriting, Product Compliance, Legal, Tax Unit, Data Connections, etc.) to ensure financial integrity and quality customer service by timely and accurate plan changes to inforce business.•Proactively seeks and proposes recommendations and solutions with confidence.•Effectively problem-solve with IT and/or downstream business partners on escalated issues involving technology and process breakdowns.•Identify business trends and refer as appropriate to applicable home office partners for further action.•Contribute to problem solving opportunities which improve workflow, accuracy, reduce operating costs, timeliness, productivity, and customer satisfaction. Partner to ensure policies and procedures are created/documented appropriately.•Contribute to team and individual accountabilities to meet service and quality expectations.•Required to ensure contract and booklet compliance with state and federal legislation, as well as established risk and administrative rules.

Education

• University of Southern Maine

  Bachelor's Degree , Economics

  2000 — 2005

Skills

• Team Leadership
• Chef
• Disability Insurance
• Leadership
• Mobile Technology
• Business Process Improvement
• Underwriting
• Claims Management
• Stress Management
• Team Building
• Mobile Internet
• Health Insurance
• Microsoft Office
• Insurance
• Workers Compensation
• Disability Claims Management
• Customer Service
• Erisa
• Computer Proficiency
• Disability Benefits
• Racing
• Claims Handling
• Mentoring
• Project Management
• Claims Investigations
• Claim
• Consulting
• Employee Benefits Design
• Cooking
• Disability Management
• Job Evaluation
• Strategic Partnerships
• Life Insurance
• Insurance Claims
• Logistics
• Social Media
• Social Security Disability
• Creative Solutions
• Fraud Claims
• Trend Analysis