Miatta Onita Baihinga Hershe

Service Manger Nhs @Nhs

London, GB

Responsibilities including monitor staff, identify training needs and coordinate training, managing a team of Healthcare Assistants and Patient Healthcare Advisors carry out administrative audits monthly Liaise with deputy director of services department/Human resources over staffing challenges.Initiate induction and training plan for all new staff Monitoring and managing staff holidays, study leave, sickness, and absence, informing HR and Payroll in line with policies and procedures, checking regular data accuracyWorking with the following Software - System one, Xerox, Five9, ACCURX, ERSDealing with Patients Referrals, Letters, Assessments KPIs and SLAsmanaging complaints and queriesLiaising with Clinical workforce, Clinical Lead, referring practices, hubs, and patients, Dealing with ROTAsEnsuring all members of staff have annual appraisal and monthly 1-1s