Michael Allan
Emea & Canada IT Service Desk Lead Uber @Milestone Technologies, Inc.
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WORK HISTORY
Emea & Canada IT Service Desk Lead Uber @Milestone Technologies, Inc.
Toronto, ON, CA
EDUCATION
Bit Maker
Front End Web Development
Friesen, Kaye and Associates
Adult Learning Principles, Instructional Techniques
Ryerson University
IT Project Management, IT Project Management
SKILLS
ABOUT MICHAEL ALLAN
I’m an IT Service Desk Lead with over 12 years of hands-on experience in IT support and operations, currently managing the EMEA & Canada L1 Service Desk team for our client, Uber. My expertise spans macOS, Windows, and Linux environments, with a strong command of cloud infrastructure, SaaS platforms, and endpoint management. I specialize in building and leading high-performing support teams, resolving complex technical issues, and improving IT processes to boost uptime, efficiency, and user satisfaction. I’ve led initiatives to optimize ticket workflows, implement automation, and standardize device deployment across global teams. With a solid background in project delivery, system administration, and cross-platform troubleshooting, I bring a practical, systems-level approach to IT leadership. I’m passionate about mentoring teams, staying current with evolving technologies, and driving operational improvements that scale.
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