Mia Gerock
Customer Success Coordinator | University of Miami School of Communication Graduate
- Role
- Customer Success Coordinator at Petite Plume
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Success Coordinator
Aug 2025 — Present · New York, NY, US
As Customer Service Coordinator at Petite Plume, I serve as a key point of contact for customers and partners, ensuring a seamless and positive experience with the brand. My role combines communication, problem-solving, and organization to support both customers and internal teams.Key Responsibilities: • Provide timely, professional, and empathetic support to customers via email, phone, and other communication channels. • Manage and resolve customer inquiries, orders, returns, and exchanges with accuracy and efficiency. • Collaborate with cross-functional teams (operations, logistics, sales, and corporate office staff) to ensure a smooth customer journey. • Track, document, and report customer feedback to help improve processes and enhance brand experience. • Support special projects, seasonal initiatives, and promotional campaigns as needed. • Contribute to strengthening Petite Plume’s reputation for exceptional service and attention to detail.
Education
University of Miami
Bachelor's degree, Communication, General and Broadcast Journalism
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