Muhammad H.

IT Support Specialist @MFS Investment Management

London, GB

Delivered dedicated, white-glove IT support for front-office traders, ensuring maximum uptime for critical trading applications such as Bloomberg Terminal, Charles River, Post-Bid, Trader Web, and Market Axess.Provided comprehensive onsite and remote support, resolving complex issues related to hardware, software, network connectivity, and application configuration with a focus on speed and accuracy.Led and executed the entire hardware refresh cycle, including imaging, configuration, and deployment of desktops, laptops, and trading-specific peripherals (e.g, multiple monitors, specialized keyboards).Managed and supported a Virtual Desktop Infrastructure (VDI) environment to ensure reliable remote access for traders.Administered user identities and access through Active Directory (AD) and managed endpoints at scale using Microsoft SCCM and Microsoft Intune for software deployments, patches, and policy enforcement.Supported the Microsoft 365 suite and facilitated the remote installation and configuration of trading applications to meet stringent security and performance requirements.Collaborated with infrastructure and application teams to escalate and resolve deep-rooted technical issues, acting as the primary point of contact for the trading desk.

Kingston University

Master's degree