Michael Hubbard
Servicenow Platform Manager @Rpm International Inc
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WORK HISTORY
Servicenow Platform Manager @Rpm International Inc
Medina, OH, US
Facilitated the implementation of ServiceNow across all business segments, replacing 4 other systems and aligning the organization on a single ITSM platform. Defined and implemented the daily administration and support processes, as well as the development lifecycle for enhancements and enablement of new capabilities. Established a knowledge base to store best practice documents, development standards, and other administrative content to ensure consistent management of the platform.
EDUCATION
Kennedy-Western University
Master of Science - MS, Management of Technology
Morehead State University
BS, Computer Science
SKILLS
ABOUT MICHAEL HUBBARD
Experience in a variety of industries, including distribution/warehousing, manufacturing, financial services, and pharmaceutical. Extensive experience as a managing leader responsible for associate coaching & development, performance management, and budget administration. Talented project manager accustomed to leading cross-functional teams; excellent communication skills and comfortable working with all levels of an organization.Key Areas of Expertise- IT Service Management & ITIL- Configuration Management (CMDB)- Application Development / SDLC- Project Management- Change Management- Process Engineering / Continuous Improvement- Warehousing & Distribution- Industrial Engineering
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