Michael Hubbard
Manager - ServiceNow Platform and CMDB
- Role
- Servicenow Platform Manager at Rpm International Inc
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Michael Hubbard
Experience in a variety of industries, including distribution/warehousing, manufacturing, financial services, and pharmaceutical. Extensive experience as a managing leader responsible for associate coaching & development, performance management, and budget administration. Talented project manager accustomed to leading cross-functional teams; excellent communication skills and comfortable working with all levels of an organization.Key Areas of Expertise- IT Service Management & ITIL- Configuration Management (CMDB)- Application Development / SDLC- Project Management- Change Management- Process Engineering / Continuous Improvement- Warehousing & Distribution- Industrial Engineering
Experience
Servicenow Platform Manager
Aug 2024 — Present · Medina, OH, US
Facilitated the implementation of ServiceNow across all business segments, replacing 4 other systems and aligning the organization on a single ITSM platform. Defined and implemented the daily administration and support processes, as well as the development lifecycle for enhancements and enablement of new capabilities. Established a knowledge base to store best practice documents, development standards, and other administrative content to ensure consistent management of the platform.
Education
Kennedy-Western University
Master of Science - MS, Management of Technology
Morehead State University
BS, Computer Science
Skills
- Process Improvement
- Management
- Team Building
- Itil
- Software Development
- Analysis
- Vendor Management
- Department Budget Management
- Servicenow
- Requirements Analysis
- Software Development Life Cycle (Sdlc)
- Warehouse Management
- IT Service Management
- Change Management
- Resource Management
- Databases
- Pmo
- Leadership
- Business Analysis
- IT Strategy
- Project Management
- Sdlc
- Team Leadership
- Industrial Engineering
- Continuous Improvement
- Visio
- Automation
- Business Process Improvement
- IT Asset Management
- Cross-Functional Team Leadership
- Program Management
- Supply Chain Management
- Off-Shore Team Management
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