Mark Hrusovsky

About Mark Hrusovsky

Welcome to my LinkedIn profile:As a Strategy & Innovation Operations Leader, I specialize in turning vision into execution. I operate at the intersection of growth strategy, customer experience, sales engineering, and operational excellence—building scalable systems that accelerate revenue, strengthen enterprise partnerships, and drive long-term value creation.My work centers on aligning executive strategy with cross-functional execution, ensuring innovation is not just conceptual—but operationalized, measurable, and sustainable. I’m known for leading complex enterprise initiatives, influencing C-level stakeholders, and building high-performing global teams that thrive in fast-paced, evolving environments. Professional Experience:I’ve led multimillion-dollar enterprise portfolios, global sales engineering functions, and large-scale strategic initiatives across technology-driven organizations. From overseeing $3.6M+ books of business with 95% revenue retention to securing $3.2MM in new enterprise revenue through year-long consultative engagements, my focus has remained consistent: deliver measurable business outcomes while strengthening long-term partnerships. My Key Highlights: Directed a $3.6M enterprise portfolio across 15 clients, sustaining 95% revenue retention while advancing a 25% expansion target within strategic accounts. Secured a $3.2MM engagement with a Big 4 accounting firm, generating an additional $250K in recurring annual support revenue. Led a $1.5MM custom software design and deployment initiative for a global entertainment/media organization, driving $400K in year-over-year expansion. Built and scaled pre-sales frameworks, documentation standards, and solution design processes to improve sales efficiency and technical alignment. Let’s Connect:If you’re exploring enterprise growth strategy, innovation operations, customer expansion, or cross-functional execution at scale—I’d welcome the conversation. I’m especially passionate about building operational frameworks that connect strategy to execution and turn enterprise relationships into long-term growth engines.#StrategyLeadership #InnovationOperations #EnterpriseGrowth #RevenueStrategy #CustomerSuccess #SalesEngineering #OperationalExcellence #ExecutiveLeadership #CrossFunctionalLeadership #VoiceOfTheCustomer #ScalableGrowth

Experience

1. Enterprise Customer Success Manager

   Poppulo

   Apr 2026 — Present · Columbus, OH, US

   Enterprise Customer Success Manager at Poppulo, responsible for leading strategic customer partnerships across a portfolio of enterprise clients.Drive alignment between customer business objectives and digital communication strategies to enable adoption, expansion, and measurable outcomes.Serve as a trusted advisor to executive stakeholders, bringing a consultative approach to customer engagement, value realization, and long-term success.

Education

• Franklin University

  Bachelor's degree, Computer and Information Sciences and Support Services

  2013 — 2015