Michael Hilnbrand
Customer Success Manager | SaaS | Risk Management | Investigations | UBO | AML | KYC
- Role
- Customer Relationship Management Consultant at Obviant
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About Michael Hilnbrand
With over 5 years of experience in customer success, I am passionate about delivering…
Experience
Customer Relationship Management Consultant
Jul 2025 — Present · US
Leading the development and implementation of Obviant’s Customer Success function, establishing foundational processes, workflows, and CRM best practices.Advising internal stakeholders on strategic customer engagement strategies, driving higher client satisfaction and improved retention metrics.
Education
Montgomery College
Associate of Science - AS
University of Maryland College Park
Bachelor's degree
Skills
- Illustrator
- Adobe Creative Suite
- Premiere Pro
- Customer Service
- Public Speaking
- Flash Animation
- Powerpoint
- Teaching
- Visual Studio
- Classroom
- Unity
- Unity3d
- After Effects
- Photoshop
- Microsoft Word
- Autodesk: Maya
- Research
- C#
- Social Media
- Microsoft Office
- Elementary Education
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